PRIVACY POLICY

Last Updated: Nov 3, 2025

Welcome to Outlier Protein, LLC ("Outlier Protein," "we," "us," or "our"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or use our services, including our subscription service.

This Privacy Policy applies to information collected through our website operated by Outlier Protein, LLC, a North Carolina limited liability company. By using our website or services, you consent to the data practices described in this policy. For privacy-related inquiries, you may contact us at privacy@outlierprotein.com or write to us at PO Box 4, Matthews, NC 28105.

INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you create an account on our website, place an order or subscribe to our subscription service, contact customer service, sign up for email or SMS marketing communications, or otherwise interact with our services. The personal information we collect may include your name, email address, phone number, billing address, shipping address, and account credentials such as your username and password.

Payment information, including credit card numbers and payment card details, is collected and processed directly by our third-party payment processor, Stripe. We do not store complete payment card information on our servers. Please refer to Stripe's privacy policy for information on how they handle your payment data.

When you visit our website, certain information may be automatically collected by our website platform provider, Squarespace, including your browser type and version, device information, IP address, pages visited and time spent on pages, and referring website addresses. Our website may use cookies and similar tracking technologies. Cookies are small data files stored on your device that help us improve our services and your experience. You can control cookie preferences through your browser settings.

We do not knowingly collect information from children under the age of 18. Our products and services are intended for adults 18 years of age and older, and we do not market to or knowingly collect personal information from minors.

HOW WE USE YOUR INFORMATION

We use the information we collect to process and fulfill your orders, manage your subscription service including recurring billing and automatic shipments, and send order confirmations, shipping notifications, and delivery updates. We also use your information to handle returns, exchanges, and customer service inquiries, as well as to create and manage your account, allow you to update your account information, and authenticate your identity.

Your information enables us to respond to your inquiries and provide customer support, send administrative information such as changes to our terms or policies, and send marketing communications including email and SMS marketing with your consent. We also use the data we collect to improve our website, products, and services, analyze usage patterns and trends, prevent fraud and enhance security, and comply with legal obligations.

We process your personal information based on several legal grounds, including contract performance when processing is necessary to fulfill our contract with you when you make a purchase or subscribe, consent when you provide consent for marketing communications, legitimate interests for business operations, fraud prevention, and improving our services, and legal compliance when required by law.

HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information to third parties for monetary value. We may share your information with trusted third-party service providers who perform services on our behalf, including Squarespace for website hosting and e-commerce platform services, Stripe for payment processing, shipping carriers to fulfill and deliver your orders, email service providers for sending transactional and marketing emails via Squarespace, and SMS service providers for sending text message communications when implemented. These service providers are contractually obligated to protect your information and may only use it to provide services to us.

If Outlier Protein is involved in a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified of any such change via email or prominent notice on our website. We may disclose your information if required to do so by law or in response to valid legal processes such as subpoenas or court orders, government or regulatory requests, protection of our rights, property, or safety or that of others, or investigation of fraud or security issues. We may also share your information for other purposes with your explicit consent.

AMAZON SALES

When you purchase Outlier Protein products through Amazon.com, your purchase is subject to Amazon's Privacy Policy, not this Privacy Policy. We do not collect, store, or have access to personal information from customers who purchase through Amazon. Amazon handles all aspects of those transactions, including fulfillment through Fulfillment by Amazon (FBA). For information about how Amazon handles your data, please review Amazon's Privacy Policy.

MARKETING COMMUNICATIONS

With your consent, we may send you marketing emails about our products, promotions, and company news. You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email, contacting us at privacy@outlierprotein.com, or updating your account preferences. Even if you opt out of marketing emails, we will still send you transactional emails related to your orders and account.

We may offer SMS text message marketing in the future. If you opt in to receive text messages, you can opt out at any time by replying "STOP" to any text message or contacting us at privacy@outlierprotein.com. Message and data rates may apply, and message frequency varies.

DATA SECURITY

We take the security of your personal information seriously. The security of your data is primarily managed by our service providers. Squarespace implements industry-standard security measures to protect data on their platform, including SSL encryption for data transmission. Stripe maintains PCI-DSS compliance and uses advanced security measures to protect payment information. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Account information is retained as long as your account is active and for a reasonable period thereafter as managed by Squarespace. Order history is retained as necessary for business records, legal compliance, and customer service. Marketing data is retained until you opt out or request deletion. When we no longer need your information, we will securely delete or anonymize it.

YOUR PRIVACY RIGHTS

You have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information, request a copy of your data in a portable format, opt out of marketing communications at any time, and update your account information directly through your account dashboard.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what categories of personal information we have collected about you, the categories of sources from which we collected your information, the business purpose for collecting your information, the categories of third parties with whom we share your information, and the specific pieces of personal information we have collected about you. You also have the right to request deletion of your personal information, subject to certain exceptions. We do not sell your personal information, but if our practices change, we will update this policy and provide you with an opt-out mechanism. You have the right to not receive discriminatory treatment for exercising your CCPA rights.

To exercise any of your privacy rights, please contact us at privacy@outlierprotein.com. We will verify your identity before processing your request and respond within 45 days for California residents or within a reasonable timeframe as required by applicable law for all other requests.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We may use essential cookies that are necessary for website functionality such as maintaining your shopping cart, functional cookies that remember your preferences and settings, and analytics cookies that help us understand how visitors use our website as managed by Squarespace.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality and your user experience. Most web browsers allow you to view what cookies are stored, delete cookies, block cookies from specific or all websites, and block third-party cookies.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

SUBSCRIPTION SERVICE

When you subscribe to our automatic shipment subscription service, your payment information is securely stored by Stripe, and you authorize recurring charges to your payment method. Your subscription continues until you cancel, and you can cancel your subscription at any time through your account or by contacting customer service. We will use your shipping and contact information to fulfill monthly shipments. You can manage your subscription, including updating shipping addresses, payment methods, and canceling, through your account dashboard.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy, notify you of material changes via email or prominent notice on our website, and obtain your consent if required by law. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at privacy@outlierprotein.com or write to Outlier Protein, LLC at PO Box 4, Matthews, NC 28105. We will respond to your inquiry as promptly as possible.

CONSENT

By using our website, creating an account, making a purchase, or subscribing to our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.